When to use it
Use it when you want to improve a specific behaviour and the past is contested or emotionally charged.
How to apply it
- Pick one behaviour you want to improve, such as running shorter meetings.
- Describe that goal briefly to a colleague.
- Ask for two suggestions that could help you in future.
- Listen and take notes without commenting or judging the ideas.
- Thank them, then repeat with several other people.
- Choose the suggestions you will try and tell people what you picked.
Tip: Thank people only; any rebuttal, even a polite one, stops the suggestions coming.