When to use it
Use it for everyday feedback with peers, reports or your manager, especially when you want them to reflect rather than defend.
How to apply it
- State a specific observation of behaviour, as a camera would record it, without judgement.
- Describe the impact that behaviour had on you, the team or the work.
- Ask an open question to understand their view, such as what was going on for them.
- Make a clear request for what you would like to happen next time, or agree it together.
Tip: Keep the observation free of words like 'always' or 'never'; they invite argument rather than reflection.