When to use it

Use it sparingly, with people new to receiving feedback, and only when the praise is genuine.

How to apply it
  1. Make sure the praise you plan to give is real and specific, not padding.
  2. State the improvement point clearly in plain words, not buried.
  3. Check the person has understood the improvement point.
  4. Close with a forward-looking point rather than repeated praise.
  5. Over time, separate praise and criticism into different conversations.
Tip: Used routinely, people learn to brace at any praise and the core message gets lost.
All Feedback frameworks