When to use it
Use it to keep key working relationships strong before you need to draw on them.
How to apply it
- List the relationships most important to your work.
- For each, note recent deposits and withdrawals.
- Make small, consistent deposits, such as following through and giving credit.
- Apologise promptly and sincerely when you make a withdrawal.
- Be careful not to over-promise, since unmet expectations count as withdrawals.
Tip: Small, consistent deposits do more than occasional big gestures.