When to use it
Use it when deciding how much direction and support someone needs on a particular task.
How to apply it
- Pick a specific task rather than judging the person overall.
- Assess their competence and commitment for that task.
- Give clear direction to people who are new and enthusiastic.
- Coach people who have some skill but have lost confidence.
- Support capable but hesitant people, and delegate to capable, confident ones.
Tip: The same person may need directing on one task and delegating on another.