When to use it
Use it when a team is quiet in meetings, hides problems or avoids challenging ideas.
How to apply it
- Frame the work as uncertain and needing everyone's input.
- Admit your own mistakes and gaps in knowledge.
- Ask direct questions that invite input, such as 'what are we missing?'.
- Respond to bad news and questions with thanks, not blame.
- Separate blameless learning from clear consequences for reckless behaviour.
Tip: Psychological safety is not about being comfortable or lowering standards; it pairs with high standards.