When to use it

Use it to prepare a short, assertive statement about a recurring problem.

How to apply it
  1. Describe the specific behaviour objectively.
  2. Express how it affects you, calmly and in the first person.
  3. Specify the change you are asking for.
  4. State the positive consequences if the change happens.
  5. Rehearse it once so it sounds natural and brief.
Tip: Lead with positive consequences; threats tend to escalate the conflict.