When to use it
Use it for project updates, retrospectives and incident summaries that need to lead to action.
How to apply it
- Answer 'What?' by describing what happened factually.
- Answer 'So what?' by explaining why it matters and what it means.
- Answer 'Now what?' by stating the actions or decisions that follow.
- Check each section is short and clearly separated from the others.
Tip: Updates often stop at 'What?'; the value to the reader is in the last two questions.