When to use it
Use it when roles are unclear, decisions stall or people are surprised by work they think they own.
How to apply it
- List the key tasks or decisions down one side.
- List the people or roles across the top.
- Assign exactly one Accountable person per task.
- Mark who is Responsible for doing the work, who must be Consulted and who just needs to be Informed.
- Review the matrix with everyone involved and resolve disagreements.
Tip: Too many Consulted entries slow everything down; keep that column lean.